Frequently Asked Questions about IT Services

Do you support very small offices?

Yes. Grand Solutions supports businesses ranging from a single computer to teams with multiple users and locations. We tailor our recommendations and support to your needs.

Do I need an ongoing support contract?

No. You do not need an ongoing support agreement to receive help. We also offer support agreements for businesses that want ongoing monitoring, maintenance, and support. We discuss the scope and costs before work begins.

Do you sell hardware or software?

No. Grand Solutions helps you evaluate equipment and software, choose suitable options, and coordinate purchases directly from vendors. You purchase from the vendor, and we can assist with installation, configuration, and ongoing support.

Do you support both Windows PCs and Macs?

Yes. We support Windows PCs and Macs, including businesses that use both. We review your devices and applications to determine the support needed.

Can you help with an office move or additional cabling?

Yes. We help plan office moves, relocate technology, and install voice and data cabling. We can coordinate with building contractors and property management to address installation requirements and plan for future needs.

Do you provide remote and onsite support?

Yes. Many issues can be addressed remotely, and onsite assistance is available when hands-on work is needed. We discuss the appropriate approach based on the issue and your location.

What areas do you serve?

We serve businesses across Northern New Jersey and Northeast Pennsylvania. Contact us to discuss your location and support needs.

Can you work with our existing IT staff?

Yes. We can provide additional support, assist with specific projects, or help with ongoing maintenance while working alongside your internal IT team.

Can you help with Microsoft 365 and cloud services?

Yes. We assist with Microsoft 365 setup, business email, file sharing, user access, cloud migrations, and ongoing support.

How do we get started?

Use our Contact Us page or call (877) 309-5291. Tell us about your business, the issue you need help with, or the project you’re planning. We’ll discuss your needs and the next steps.